By BARBARA REYNOLDS  , An Article Out Loud Flashback from the Domestic Preparedness Journal, March 28, 2007.

Crises and catastrophes are and will continue to be among the eternal verities of human life. Coping with them successfully requires effective communications – clear, concise, confident, and comforting. Leaders in Sacramento were recently challenged with this task as they consoled the public following a mass shooting that killed 6 and wounded 12 others.

Narrated by Bonnie Weidler.