The Miami-Dade Fire Rescue Department (MDFR) has selected NICE Inform, and other NICE security solutions, to capture and manage its emergency communications. MDFR joins other Miami-Dade County Departments already using NICE security solutions.
The MDFR dispatch center handles close to a quarter-million emergency calls each year, dispatching fire rescue apparatus and aero-medical transport services in critical situations. The NICE solutions will be used to record and manage 911 and radio emergency communications in the dispatch center as well as VoIP admin phone lines. The new NICE solutions will replace an outdated system, making it easier for MDFR to process public records requests, and reconstruct and retrieve emergency call scenarios for training purposes. MDFR is one of the top ten largest fire rescue departments in the United States, serving 30 municipalities in unincorporated Miami-Dade County.
"NICE offered us more of the capabilities we needed to improve our operation today as well as multimedia capabilities for the future," said Lindsey L. Plummer, Division Chief for the Miami-Dade Fire Department. "We'll now be able to glean information faster and improve our ability to dispatch and train. NICE's stability and service also factored into our decision to purchase from the Company."
MDFR now joins the growing ranks of other Miami-Dade County agencies that have already implemented NICE's security and public safety solutions. In November of 2008, NICE announced that it had received a 7-digit order from the Miami-Dade Police Department. The Miami-Dade Police Department serves Miami-Dade County's unincorporated areas and has law enforcement responsibility for a major international airport and other County sites which also use NICE recording and video solutions.
"Following our selection by the Miami-Dade Police Department, we are very pleased that Miami-Dade Fire Rescue has also chosen NICE," said Chris Wooten, President of the Security Americas Division for NICE. "More and more often, we are finding that entire counties are selecting NICE, making us the clear choice for their public safety and security needs."
NICE Systems provides end-to-end security solutions that protect people, assets and critical infrastructure. NICE's digital video surveillance solutions integrate real-time video analytics, IP networking, recording and management to enable automatic threat detection, instant verification, event resolution and effective investigation. Organizations can also leverage NICE Inform, NICE's multimedia incident information management solution, to capture and seamlessly synch voice, video with other multimedia information for comprehensive incident reconstruction. NICE Inform can be tailored to the specific needs of command and control centers for first responders and homeland security, transportation, government, universities, utilities and other organizations, to deliver improved collaboration, operational efficiency and enhanced safety and security.
About the Miami-Dade Fire Rescue Department The Miami-Dade Fire Rescue Department (MDFR) is the combined fire and emergency services department for Miami-Dade County, Florida. Organized in 1935 as a single-unit fire patrol, MDFR has grown into one of the top ten largest fire rescue departments in the United States with an annual operating budget of more than $418 million and a $148 million multi-year capital plan. MDFR is staffed by more than 2,550 employees, of which more than 2,000 are uniformed firefighters. MDFR has 66 fire rescue stations within unincorporated Miami-Dade County and the 30 municipalities it serves. MDFR also provides aero-medical transport services within Miami-Dade County to state approved trauma centers and other medical facilities. MDFR's 4 air rescue helicopters are also used to perform search and rescue missions, and firefighting and reconnaissance operations involving large incidents, such as wildfires and major alarms. The Department also provides fire protection services for Miami International Airport, Kendall-Tamiami Executive Airport and Opa-Locka Airport. Throughout the 1,883 square-mile territory it serves, MDFR operates 132 rescue, suppression, and specialty units 24 hours a day, seven days a week, 365 days a year, providing emergency rescue aid to more than 1.7 million residents and visitors. During fiscal year 2007-2008, MDFR responded to approximately 233,000 emergencies, more than 75 percent of which were medical in nature. MDFR's air rescue helicopters flew more than 1,600 missions during the same fiscal year. Visit http://www.miamidade.gov/mdfr/home.asp for more information.
About NICE Systems NICE Systems is the leading provider of Insight from Interactions solutions and value-added services, powered by the convergence of advanced analytics of unstructured multimedia content and transactional data - from telephony, web, email, radio, video, and other data sources. NICE's solutions address the needs of the enterprise and security markets, enabling organizations to operate in an insightful and proactive manner, and take immediate action to improve business and operational performance and ensure safety and security. NICE has over 24,000 customers in more than 135 countries, including approximately 80 of the Fortune 100 companies. More information is available at http://www.nice.com.